Case Analysis of CUP Essay Example | Topics and Well Written Essays - 1000 words - 1

Case Analysis of CUP - Essay warningAs an advisor to Derrick Westmuller, I would gladly advice him to use the CCC or Customer Care Center. A company wont be able to function once the flow of the customer is non good. So it is just to protect the interest, satisfaction and happiness of the customer. With this great idea, many issues will be colonised and would be very helpful for the company. Though at the start, this may be tough for every sort to adopt with, the expected result is very profitable for them. In fact there will be less work for the agent and the let out of company will receive good hired backs. conceive that it is non the name of the Manager, members of the board or the agents, names that are on stake tho the name of the company. It is true that most clients inquire on the same issues commonly normal issues. The price or fee that people pay in acquiring contacts from the insurance company is already expected or predicted but certain matters like not being cont ented with the service given by the agent and not giving immediate action to complains are very critical for the company. There may be a lot of negative speculations that may come from other employees of the firm but the focus must good-tempered be in the whole company and for its good. It may be that it can create undesirable error between the duties of the agents and the call center employees if there would be specification of work.